Their staff were excellent but a neighborhood where emergency vehicle sirens seemed to be almost constant until 4am, and one of the only two elevators being out of service, leading to unacceptably long delays, meant this was not the right hotel for someone who is almost 50 coming from quiet Cayman Islands. However, breakfast in Dirty French the next morning was a different story.
I should also mentioned this was the first time I had made a booking via Mr & Mrs Smith, despite being unimpressed by a review they posted of Song Saa Private Island, it did not sound like the reviewer had actually visited the same place I had been to in Cambodia. However, I did not feel they improved my experience and so will not be using them again. I am sorry about this because my parents know Tamara Lohan's VIP relative (Sir Algernon Heber-Percy KCVO) in Shropshire.